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Privacy Policy

 

Candles West is committed to respecting the privacy rights of our customers and all visitors to our web site. We take this matter very seriously, and have instituted many policies and procedures to insure that none of your privacy rights as stated herein are ever violated. The following outlines Candles West privacy policy and details the measures we have taken to safeguard and protect your privacy, while providing you with a unique and rewarding online shopping experience. By visiting Candles West, you are agreeing to the policies detailed below.

What if I communicate with Candles West electronically?
When you send an email to Candles West or visit the web site, you are communicating with us electronically. When you send an email to Candles West, you consent to receive communications from us electronically in response. Please note that this does not constitute opting in to our email or direct mail lists. Candles West may communicate with you by email, by updating or posting notices on the web site. You agree that all agreements, notices, disclosure and other communications that Candles West provides to you electronically satisfy any legal requirement that such communication be in writing. All communications with Candles West become the property of Candles West.

What information does Candles West collect?
In order to serve you better, Candles West collects and stores your personal information when you: (i) create an account on Candles West; (ii) sign up to be notified of special deals like discounts and exclusive offers; or (iii) enter a contest or promotion on our site. An account is created when you do one of following things: make a purchase on Candles West or register for an account on Candles West. When creating an account, we ask you for your first and last name, your e-mail address, a password, and perhaps some other similar information. If you are making a purchase, we will additionally ask you for your billing address, shipping address, and credit card information.
Our system also may gather information about the areas you visit on our site as well as the IP address you use to connect to our site. We may use this data internally only for 2 reasons: 1) to personalize your experience on candleswest.com and the marketing materials you receive from Candles West or its partners and 2) to prevent fraud on your account. We would not share any of this data on an individual basis (we may share it in an aggregate form without personal identifiers) with any outside company other than perhaps consultants or service providers of Candles West who were assisting Candles West in serving you better. Of course, to the extent that we would ever share any of that information with a consultant or service provider, we would only do so if that party agreed to protect your private information by adopting a privacy policy at least as stringent as our own. We do use navigational information both in the aggregate and on an individual basis to understand how our visitors use Candles West so that we can make our site better. We do not keep track of where you go on the World Wide Web.

What does Candles West do with this personal information?
Your information is used to process your orders and personalize your shopping experience on Candles West, for internal purposes and to comply with any legal requirements. By storing your personal information on a secure server, Candles West is able to shorten your checkout process and allow you to check your order status online.
At Candles West, we also review what kinds of products appeal most to our customers as a group. This statistical information helps us improve our offering in the same way that other companies change their catalog based on what sells best. We may also use information about the kinds of products you buy from Candles West to make other marketing offers to you. Of course, you always have the option to opt-out from receiving such offers (for instructions on how to opt-out, please see below). To the extent that you use electronic wallet technology provided by a portal, such as AOL's Quick Checkout feature or MSN's .NET Passport technology, or another service provider, we may share some of your purchase information with that portal or service provider to assist that portal in serving you better. However, rest assured that we would only share that information with the same portal you are using and then only to the extent that such portal agreed to protect your private information by adopting a privacy policy at least as stringent as our own.

Does Candles West share any information it collects with outside parties?
Candles West takes your privacy very seriously. Candles West does not sell or rent your contact information to other marketers.
To help us provide superior service, your personal information may be shared with legal entities within the CandlesWest.com Network who will take steps to safeguard it in accordance with Candles West privacy policy.
There are also times when it may be advantageous for Candles West to make certain personal information about you available to companies that Candles West has a strategic relationship with or that perform work for Candles West to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with Candles West policies. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on the Candles West website.
At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

How does Candles West safeguard my personal information?
Candles West takes precautions, including administrative, technical, and physical measures, to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.
Candles West use's Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To register and account, log in to your account or make purchases from CandlesWest.com, you must use an SSL-enabled browser such as Internet Explorer, Netscape Navigator 3.0 or later, or Safari. Doing so protects the confidentiality of your personal and credit card information while it’s transmitted over the Internet.
You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser like Internet Explorer.

How does Candles West use my e-mail address?
Your e-mail address is used to create and identify your account on Candles West. Your e-mail address is also used by Candles West to correspond with you about any orders that you may place or to notify you with the results of any contests you may have entered. We may also use your e-mail address to notify you about important functionality changes to the Web site, new Candles West services and special offers and promotions we think you'll find valuable. If you would rather not receive this information, or would like to opt-out of receiving e-mail of this kind, simply click on the "Unsubscribe" link that appears at the bottom of any email and follow the simple instructions to have your email address removed from the list of customers who receive notices of new functionality, services, special offers and promotions.

Does Candles West use "cookies"?
As is standard practice on many corporate websites, Candles West website uses “cookies” and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us. Cookies do not capture your individual email address or any private information about you.
As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. Candles West will not use the information collected to market directly to that person.
In some of our email messages we use a “click-through URL” linked to content on the Candles West website. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.
To browse without cookies, you can configure your browser to reject all cookies, or to notify you when a cookie is set. Each browser is different so check the "Help" menu of your browser to learn how to change your cookie preferences. Please note that certain features of Candleswest.com will not be available once cookies are disabled.


How can you remove your name from our direct mail or email list?
To have your email address removed from our list of addresses that receive information about new products, service, sales and promotions, simply click on the "Unsubscribe" link that appears at the bottom of any email and follow the simple instructions.
How to Unsubscribe from Candles West Direct Mail (Physical Mail) Program:
Forward an email including your full name, physical mailing address and zip code
ie. John Doe
1710 W Main Street
Phoenix, AZ 85056
Include OptOut as the subject line
Send email to info@candleswest.com
PLEASE NOTE: It can take up to 3 business days to process this request so you may get another mailing from us. Thank you in advance for your understanding.

Your consent
You acknowledge that this privacy policy is part of the terms of service and you agree that using this site signifies your assent to Candles West privacy policy. Candles West reserves the right to change the terms of service, including this privacy policy, at any time, without advanced notice. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Tell us what you think
If you have any comments or questions about Candles West privacy statement, please e-mail us at info@candleswest.com